Our Commitment to Excellence
At Standout Fashion Shop, we understand that true sophistication extends beyond exceptional style to include an impeccable customer experience. Our refined shipping and returns processes are designed to provide the seamless service expected by gentlemen of discerning taste worldwide.
Shipping Information
Order Processing
All orders are processed within 1-2 business days from the date of purchase. During peak seasons, please allow up to 3 business days for order processing.
Shipping Methods & Timeframes
Standard Shipping – £12.95
Delivered via DHL or FedEx
Estimated delivery: 10-15 business days after dispatch
Includes tracking and insurance
Free Shipping
Available for orders over £50
Delivered via EMS
Estimated delivery: 15-25 business days after dispatch
Includes basic tracking
Please Note: We ship worldwide except to certain remote areas and parts of Asia. Delivery times may vary depending on customs clearance and local postal services.
Returns & Exchanges Policy
Timeframe
We gladly accept returns and exchanges for eligible items within 15 days of receiving your order. This generous timeframe allows you to properly assess your purchases and ensure they meet the high standards expected by our clientele.
Eligibility Conditions
To qualify for a return or exchange, items must meet the following criteria:
- Items must be in original, unworn condition
- All original tags must be attached
- Items must be in their original packaging
- A copy of the original invoice must be included
Non-Returnable Items
To maintain the highest standards of hygiene and quality, the following items cannot be returned or exchanged:
- Underwear & Socks (for hygiene reasons)
- Swimwear (if hygiene seal is removed)
- Items that have been worn, altered, or damaged
- Personalized or custom-made items
Step-by-Step Returns Process
Step 1: Initiate Your Return Request
Contact our customer service team within 15 days of receiving your order using the template below:
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Content:
Dear Standout Fashion Shop Customer Service,
I would like to request a [return/exchange] for my recent order.
Order Details:
Order Number: [Your Order Number]
Order Date: [Date of Order]
Items to Return/Exchange: [List items with quantities]
Reason for Return/Exchange: [Please specify reason]
Preferred Resolution: [Refund/Exchange for specific item]
Contact Information: [Your email and phone number]
Thank you for your assistance.
Sincerely,
[Your Full Name]Step 2: Receive Return Authorization
Within 24-48 hours, you will receive a Return Authorization Number and detailed shipping instructions from our customer service team.
Step 3: Package Your Items
Carefully package the items in their original condition with all tags attached. Include the original invoice and the Return Authorization Number clearly visible on the outside of the package.
Step 4: Ship Your Return
Send your package to our returns centre using a trackable shipping method. We recommend insuring your return package as we cannot be responsible for lost return shipments.
Returns Address:
Standout Fashion Shop Returns
18 Foregate St
Chester, GB CH4P 5ZZ
Refund Processing
Once we receive and inspect your returned items, we will process your refund within 3-5 business days. Refunds will be issued to your original payment method through the same payment gateway used for purchase.
Refund Timeline by Payment Method:
- Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days
- PayPal: 3-5 business days
Please note that original shipping fees are non-refundable, except in cases where the return is due to our error or defective merchandise.
Exchange Process
For exchanges, please indicate your preferred alternative item in your return request.
- If the exchange item is of higher value, we will invoice you for the difference
- For lower-value exchanges, we will refund the difference to your original payment method
- Exchange items will be shipped once we receive and process your return
- Standard shipping charges apply for exchange shipments
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage and your order details. We will arrange for a prepaid return label and expedite your replacement or refund.
Need Assistance?
Our dedicated customer service team is here to ensure your experience with Standout Fashion Shop reflects the same sophistication as our collections.
Email: [email protected]
Response Time: Within 24 hours during business days
We appreciate your trust in Standout Fashion Shop and are committed to providing the premium service expected by gentlemen of discerning taste worldwide.