Product Information

What types of products do you offer?
We offer a comprehensive range of premium menswear including Clothing, Footwear, Accessories, and more. Our curated collections feature items from Accessories, Bags, Belts, Boots, Clothing, Footwear, Hats, Hoodies & Sweatshirts, Jackets & Coats, Jeans, Jewellery, Knitwear, Loungewear, Polo Shirts, Shoes, Sunglasses, Track Tops, Trainers, Trousers & Chinos, to Underwear & Socks.
What brands do you carry?
We feature premium brands including Armani Exchange, Lacoste, Under Armour, and other carefully selected labels that meet our standards for superior craftsmanship and timeless design.
How do I know what size to order?
Each product page includes detailed size charts and measurements. We recommend comparing your measurements with our charts to ensure the perfect fit. If you need additional sizing assistance, our customer service team is happy to help.

Ordering & Account

How do I create an account?
You can create an account during the checkout process by selecting “Create an Account” option. Having an account allows you to track orders, save your preferences, and enjoy faster checkout in the future.
Can I modify or cancel my order after placement?
Orders are processed quickly to ensure fast delivery. If you need to modify or cancel an order, please contact us immediately at [email protected] and we’ll do our best to accommodate your request if the order hasn’t been processed yet.
How do I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can use this to monitor your package’s journey directly to your doorstep.

Payment

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Absolutely. We use industry-standard encryption and security measures to protect your payment information. Your financial details are never stored on our servers.
When will my credit card be charged?
Your card will be charged when your order is placed and processed.

Shipping & Delivery

What are your shipping options?
We offer two shipping options:

Standard Shipping: £12.95 via DHL or FedEx, delivered within 10-15 business days after dispatch.
Free Shipping: Complimentary on orders over £50 via EMS, delivered within 15-25 business days after dispatch.
How long does order processing take?
We process all orders within 1-2 business days, ensuring your premium menswear is carefully prepared and quality-checked before dispatch.
Where do you ship?
We offer seamless global shipping to most regions worldwide, excluding some Asian countries and remote areas.
What if I’m not home when my package arrives?
Our carriers will follow their standard delivery procedures, which may include leaving the package in a safe place, with a neighbour, or arranging a redelivery. You’ll receive tracking information to monitor delivery attempts.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date you receive your items. We believe in complete satisfaction with every Standout Fashion purchase.
How do I return an item?
Please contact our customer service team at [email protected] to initiate a return. Items must be returned in original condition with tags attached.
When will I receive my refund?
Once we receive your returned item and verify its condition, we’ll process your refund within 5-7 business days. The timing for the refund to appear in your account depends on your financial institution.
Do you offer exchanges?
Yes, we’re happy to facilitate exchanges for different sizes or colours, subject to availability. Please contact our customer service team for assistance.

Need further assistance? Our customer service team understands that delivery is part of the complete fashion experience. Contact us at [email protected] and we’ll be happy to help.

Standout Fashion Shop | 18 Foregate St, Chester, GB CH4P 5ZZ